Navigating Multi-Channel Conversations: Mariam Reza on the Power and Demand of Conversational AI

How can brands continue having a conversation with their consumers through multiple channels? Today’s guest is Mariam Reza, and she explains the value and details of conversational AI. Listen to her interview to hear what Mariam has to say about the company she works for, LivePerson, how they enable brands to better reach out to their customers, and what the demand is for a conversational AI experience.

Topics Discussed in Today’s Episode:

✔ Mariam’s career path
✔ How Mariam started out with LivePerson
✔ What LivePerson is all about
✔ How LivePerson enables its customers to reach out to their customers
✔ Having one customer conversation across different mediums
✔ The state of the demand for AI-powered experience
✔ Challenges in the conversational AI space
✔ Tactical steps for putting together a conversational AI plan
✔ What brands need to know

Resources:

Mariam Reza

QUOTES:

“I love that our vision as a company is really to make life easy for consumers and brands.”

“If I take store as one channel, you’ve got all the others, really, living on your device.”

“In building very good AI, you need very very very good experts.”