Adapting to the New Retail Landscape: Dan Goldman on Customer Relationships and the Future of Retail

Retail has undergone a lot of changes over the past few years. In today’s episode, you’ll hear from Dan Goldman, strategic consumer and retail industry executive who explains what’s changed for the retail industry during the pandemic, the importance of focusing on creating closer relationships with customers and appealing to their motivations, and what Dan foresees for the future of retail.

 

TOPICS DISCUSSED IN TODAY’S EPISODE:

✔ Dan’s career and how he got in the clothing industry
✔ Fun things Dan does in his current role
✔ How things have changed for retailers during the pandemic
✔ How to create a closer relationship with customers
✔ Different motivators that are driving consumers these days
✔ How store environments and associates interact with customers to build connections
✔ Common mistakes that brands make
✔ Dan’s definition of a great retail brand in 2022
✔ Focusing on ways to connect with new customers
✔ Dan’s suggestions for retail brands of the future